(SOLVED)Problem with HP printer locking up system

[djohnston]

This is a new one on me. The printer is a Photosmart D110 and was installed yesterday. It has both USB and wifi connections, although only one can be active. Wifi is disabled via the touchpanel setup and the printer is connected to the computer by USB cable. It also has a powersaving mode. When it goes into the powersaving mode, the touchpanel is disabled until touched again.

The computer locks up completely if the printer is turned off. Shown below are system logs of what happens before the computer locks up.

/var/log/messages

Code: [Select]

Oct  6 16:49:44 localhost klogd: usb 1-3: USB disconnect, address 4
Oct  6 16:51:18 localhost klogd: usb 1-3: new high speed USB device using ehci_hcd and address 5
Oct  6 16:51:18 localhost klogd: usb 1-3: New USB device found, idVendor=03f0, idProduct=8d11
Oct  6 16:51:18 localhost klogd: usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct  6 16:51:18 localhost klogd: usb 1-3: Product: Photosmart D110 series
Oct  6 16:51:18 localhost klogd: usb 1-3: Manufacturer: HP
Oct  6 16:51:18 localhost klogd: usb 1-3: SerialNumber: CN12MG10VZ05N9
Oct  6 16:51:18 localhost klogd: usblp1: USB Bidirectional printer dev 5 if 1 alt 0 proto 2 vid 0x03F0 pid 0x8D11
Oct  6 16:51:18 localhost klogd: scsi8 : usb-storage 1-3:1.3
Oct  6 16:51:19 localhost udev-configure-printer: invalid or missing IEEE 1284 Device ID
Oct  6 16:51:20 localhost klogd: scsi 8:0:0:0: Direct-Access     HP       Photosmart D110  1.00 PQ: 0 ANSI: 5
Oct  6 16:51:20 localhost klogd: sd 8:0:0:0: Attached scsi generic sg2 type 0
Oct  6 16:51:20 localhost klogd: sd 8:0:0:0: [sdb] Attached SCSI removable disk
Oct  6 16:51:54 localhost klogd: usblp1: removed

Oct  6 18:10:29 localhost syslogd 1.5.0: restart
/var/log/syslog

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Oct  6 16:49:44 localhost klogd: usb 1-3: USB disconnect, address 4
Oct  6 16:49:44 localhost udev-configure-printer: main()
Oct  6 16:49:44 localhost udev-configure-printer: do_remove()
Oct  6 16:49:44 localhost udev-configure-printer: remove /devices/pci0000:00/0000:00:12.2/usb1/1-3
Oct  6 16:49:44 localhost udev-configure-printer: read_usb_uri_map()
Oct  6 16:49:44 localhost udev-configure-printer: free_usb_uri_map()
Oct  6 16:51:18 localhost klogd: usb 1-3: new high speed USB device using ehci_hcd and address 5
Oct  6 16:51:18 localhost klogd: usb 1-3: New USB device found, idVendor=03f0, idProduct=8d11
Oct  6 16:51:18 localhost klogd: usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct  6 16:51:18 localhost klogd: usb 1-3: Product: Photosmart D110 series
Oct  6 16:51:18 localhost klogd: usb 1-3: Manufacturer: HP
Oct  6 16:51:18 localhost klogd: usb 1-3: SerialNumber: CN12MG10VZ05N9
Oct  6 16:51:18 localhost klogd: usblp1: USB Bidirectional printer dev 5 if 1 alt 0 proto 2 vid 0x03F0 pid 0x8D11
Oct  6 16:51:18 localhost klogd: scsi8 : usb-storage 1-3:1.3
Oct  6 16:51:18 localhost udev-configure-printer: main()
Oct  6 16:51:18 localhost udev-configure-printer: do_add()
Oct  6 16:51:18 localhost udev-configure-printer: add /devices/pci0000:00/0000:00:12.2/usb1/1-3/1-3:1.1
Oct  6 16:51:18 localhost udev-configure-printer: read_usb_uri_map()
Oct  6 16:51:18 localhost udev-configure-printer: device_id_from_devpath()
Oct  6 16:51:18 localhost udev-configure-printer: parent devpath is /devices/pci0000:00/0000:00:12.2/usb1/1-3
Oct  6 16:51:18 localhost udev-configure-printer: Device vendor/product is 03F0:8D11
Oct  6 16:51:18 localhost udev-configure-printer: main()
Oct  6 16:51:19 localhost udev-configure-printer: do_add()
Oct  6 16:51:19 localhost udev-configure-printer: add /devices/pci0000:00/0000:00:12.2/usb1/1-3/1-3:1.1/usb/lp1
Oct  6 16:51:19 localhost udev-configure-printer: read_usb_uri_map()
Oct  6 16:51:19 localhost udev-configure-printer: failed to claim interface
Oct  6 16:51:19 localhost udev-configure-printer: invalid or missing IEEE 1284 Device ID
Oct  6 16:51:19 localhost udev-configure-printer: device_id_from_devpath()
Oct  6 16:51:19 localhost udev-configure-printer: parent devpath is /devices/pci0000:00/0000:00:12.2/usb1/1-3
Oct  6 16:51:19 localhost udev-configure-printer: parse_device_id()
Oct  6 16:51:19 localhost udev-configure-printer: MFG:HP MDL:Photosmart D110 series SERN:CN12MG10VZ05N9 serial:CN12MG10VZ05N9
Oct  6 16:51:19 localhost udev-configure-printer: CheckAndInstallDrivers()
Oct  6 16:51:19 localhost udev-configure-printer: CheckInstalledDrivers()
Oct  6 16:51:19 localhost udev-configure-printer: MissingDriver()
Oct  6 16:51:19 localhost udev-configure-printer: FAIL HERE
Oct  6 16:51:20 localhost klogd: scsi 8:0:0:0: Direct-Access     HP       Photosmart D110  1.00 PQ: 0 ANSI: 5
Oct  6 16:51:20 localhost klogd: sd 8:0:0:0: Attached scsi generic sg2 type 0
Oct  6 16:51:20 localhost klogd: sd 8:0:0:0: [sdb] Attached SCSI removable disk
Oct  6 16:51:54 localhost klogd: usblp1: removed
/var/log/user.log

Code: [Select]

Oct  6 16:36:51 localhost klogd: scsi 7:0:0:0: Direct-Access     HP       Photosmart D110  1.00 PQ: 0 ANSI: 5
Oct  6 16:36:51 localhost klogd: sd 7:0:0:0: Attached scsi generic sg2 type 0
Oct  6 16:36:51 localhost klogd: sd 7:0:0:0: [sdb] Attached SCSI removable disk
Oct  6 16:37:30 localhost klogd: usblp1: removed
Oct  6 16:37:35 localhost python: hp-toolbox(UI)[1363]: error:  Start/Stop printer queue operation fails. Could not connect to CUPS Server  Is user added to "sys" group(s)
Oct  6 16:37:59 localhost last message repeated 2 times
Oct  6 16:49:44 localhost klogd: usb 1-3: USB disconnect, address 4
Oct  6 16:49:44 localhost udev-configure-printer: main()
Oct  6 16:51:18 localhost klogd: usb 1-3: new high speed USB device using ehci_hcd and address 5
Oct  6 16:51:18 localhost klogd: usb 1-3: New USB device found, idVendor=03f0, idProduct=8d11
Oct  6 16:51:18 localhost klogd: usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct  6 16:51:18 localhost klogd: usb 1-3: Product: Photosmart D110 series
Oct  6 16:51:18 localhost klogd: usb 1-3: Manufacturer: HP
Oct  6 16:51:18 localhost klogd: usb 1-3: SerialNumber: CN12MG10VZ05N9
Oct  6 16:51:18 localhost klogd: usblp1: USB Bidirectional printer dev 5 if 1 alt 0 proto 2 vid 0x03F0 pid 0x8D11
Oct  6 16:51:18 localhost klogd: scsi8 : usb-storage 1-3:1.3
Oct  6 16:51:18 localhost udev-configure-printer: main()
Oct  6 16:51:18 localhost udev-configure-printer: main()
Oct  6 16:51:20 localhost klogd: scsi 8:0:0:0: Direct-Access     HP       Photosmart D110  1.00 PQ: 0 ANSI: 5
Oct  6 16:51:20 localhost klogd: sd 8:0:0:0: Attached scsi generic sg2 type 0
Oct  6 16:51:20 localhost klogd: sd 8:0:0:0: [sdb] Attached SCSI removable disk
Oct  6 16:51:54 localhost klogd: usblp1: removed

Oct  6 18:10:29 localhost klogd: klogd 1.5.0, log source = /proc/kmsg started.
Shown below are the messages generated when the printer is first powered on.

/var/log/messages

Code: [Select]

Oct  6 19:28:05 localhost klogd: usb 1-3: new high speed USB device using ehci_hcd and address 3
Oct  6 19:28:05 localhost klogd: usb 1-3: New USB device found, idVendor=03f0, idProduct=8d11
Oct  6 19:28:05 localhost klogd: usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct  6 19:28:05 localhost klogd: usb 1-3: Product: Photosmart D110 series
Oct  6 19:28:05 localhost klogd: usb 1-3: Manufacturer: HP
Oct  6 19:28:05 localhost klogd: usb 1-3: SerialNumber: CN12MG10VZ05N9
Oct  6 19:28:05 localhost klogd: Initializing USB Mass Storage driver...
Oct  6 19:28:05 localhost klogd: scsi6 : usb-storage 1-3:1.3
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver usb-storage
Oct  6 19:28:05 localhost klogd: USB Mass Storage support registered.
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver uas
Oct  6 19:28:05 localhost klogd: usblp1: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0x8D11
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver usblp
Oct  6 19:28:06 localhost udev-configure-printer: invalid or missing IEEE 1284 Device ID
Oct  6 19:28:07 localhost klogd: scsi 6:0:0:0: Direct-Access     HP       Photosmart D110  1.00 PQ: 0 ANSI: 5
Oct  6 19:28:07 localhost klogd: sd 6:0:0:0: Attached scsi generic sg2 type 0
Oct  6 19:28:07 localhost klogd: sd 6:0:0:0: [sdb] Attached SCSI removable disk
/var/log/syslog

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Oct  6 19:28:05 localhost klogd: usb 1-3: new high speed USB device using ehci_hcd and address 3
Oct  6 19:28:05 localhost klogd: usb 1-3: New USB device found, idVendor=03f0, idProduct=8d11
Oct  6 19:28:05 localhost klogd: usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct  6 19:28:05 localhost klogd: usb 1-3: Product: Photosmart D110 series
Oct  6 19:28:05 localhost klogd: usb 1-3: Manufacturer: HP
Oct  6 19:28:05 localhost klogd: usb 1-3: SerialNumber: CN12MG10VZ05N9
Oct  6 19:28:05 localhost klogd: Initializing USB Mass Storage driver...
Oct  6 19:28:05 localhost klogd: scsi6 : usb-storage 1-3:1.3
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver usb-storage
Oct  6 19:28:05 localhost klogd: USB Mass Storage support registered.
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver uas
Oct  6 19:28:05 localhost klogd: usblp1: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0x8D11
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver usblp
Oct  6 19:28:05 localhost udev-configure-printer: main()
Oct  6 19:28:06 localhost udev-configure-printer: do_add()
Oct  6 19:28:06 localhost udev-configure-printer: add /devices/pci0000:00/0000:00:12.2/usb1/1-3/1-3:1.1
Oct  6 19:28:06 localhost udev-configure-printer: read_usb_uri_map()
Oct  6 19:28:06 localhost udev-configure-printer: device_id_from_devpath()
Oct  6 19:28:06 localhost udev-configure-printer: parent devpath is /devices/pci0000:00/0000:00:12.2/usb1/1-3
Oct  6 19:28:06 localhost udev-configure-printer: Device vendor/product is 03F0:8D11
Oct  6 19:28:06 localhost udev-configure-printer: main()
Oct  6 19:28:06 localhost udev-configure-printer: do_add()
Oct  6 19:28:06 localhost udev-configure-printer: add /devices/pci0000:00/0000:00:12.2/usb1/1-3/1-3:1.1/usb/lp1
Oct  6 19:28:06 localhost udev-configure-printer: read_usb_uri_map()
Oct  6 19:28:06 localhost udev-configure-printer: failed to claim interface
Oct  6 19:28:06 localhost udev-configure-printer: invalid or missing IEEE 1284 Device ID
Oct  6 19:28:06 localhost udev-configure-printer: device_id_from_devpath()
Oct  6 19:28:06 localhost udev-configure-printer: parent devpath is /devices/pci0000:00/0000:00:12.2/usb1/1-3
Oct  6 19:28:06 localhost udev-configure-printer: parse_device_id()
Oct  6 19:28:06 localhost udev-configure-printer: MFG:HP MDL:Photosmart D110 series SERN:CN12MG10VZ05N9 serial:CN12MG10VZ05N9
Oct  6 19:28:06 localhost udev-configure-printer: CheckAndInstallDrivers()
Oct  6 19:28:06 localhost udev-configure-printer: CheckInstalledDrivers()
Oct  6 19:28:06 localhost udev-configure-printer: MissingDriver()
[b]Oct  6 19:28:06 localhost udev-configure-printer: FAIL HERE[/b]  (emphasis added)
Oct  6 19:28:07 localhost klogd: scsi 6:0:0:0: Direct-Access     HP       Photosmart D110  1.00 PQ: 0 ANSI: 5
Oct  6 19:28:07 localhost klogd: sd 6:0:0:0: Attached scsi generic sg2 type 0
Oct  6 19:28:07 localhost klogd: sd 6:0:0:0: [sdb] Attached SCSI removable disk
In addition, this screen message is shown, although the printer is already set up and working.




/var/log/user.log

Code: [Select]

Oct  6 19:28:05 localhost klogd: usb 1-3: new high speed USB device using ehci_hcd and address 3
Oct  6 19:28:05 localhost klogd: usb 1-3: New USB device found, idVendor=03f0, idProduct=8d11
Oct  6 19:28:05 localhost klogd: usb 1-3: New USB device strings: Mfr=1, Product=2, SerialNumber=3
Oct  6 19:28:05 localhost klogd: usb 1-3: Product: Photosmart D110 series
Oct  6 19:28:05 localhost klogd: usb 1-3: Manufacturer: HP
Oct  6 19:28:05 localhost klogd: usb 1-3: SerialNumber: CN12MG10VZ05N9
Oct  6 19:28:05 localhost klogd: Initializing USB Mass Storage driver...
Oct  6 19:28:05 localhost klogd: scsi6 : usb-storage 1-3:1.3
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver usb-storage
Oct  6 19:28:05 localhost klogd: USB Mass Storage support registered.
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver uas
Oct  6 19:28:05 localhost klogd: usblp1: USB Bidirectional printer dev 3 if 1 alt 0 proto 2 vid 0x03F0 pid 0x8D11
Oct  6 19:28:05 localhost klogd: usbcore: registered new interface driver usblp
Oct  6 19:28:05 localhost udev-configure-printer: main()
Oct  6 19:28:06 localhost udev-configure-printer: main()
Oct  6 19:28:07 localhost klogd: scsi 6:0:0:0: Direct-Access     HP       Photosmart D110  1.00 PQ: 0 ANSI: 5
Oct  6 19:28:07 localhost klogd: sd 6:0:0:0: Attached scsi generic sg2 type 0
Oct  6 19:28:07 localhost klogd: sd 6:0:0:0: [sdb] Attached SCSI removable disk

[djohnston]

Here are the USB specs of the printer:

Code: [Select]

Bus 001 Device 003: ID 03f0:8d11 Hewlett-Packard
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               2.00
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0
  bDeviceProtocol         0
  bMaxPacketSize0        64
  idVendor           0x03f0 Hewlett-Packard
  idProduct          0x8d11
  bcdDevice            1.00
  iManufacturer           1 HP
  iProduct                2 Photosmart D110 series
  iSerial                 3 CN12MG10VZ05N9
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength          131
    bNumInterfaces          4
    bConfigurationValue     1
    iConfiguration          0
    bmAttributes         0xc0
      Self Powered
    MaxPower                2mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           3
      bInterfaceClass       255 Vendor Specific Class
      bInterfaceSubClass    204
      bInterfaceProtocol      0
      iInterface              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x01  EP 1 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x82  EP 2 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x83  EP 3 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               7
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        1
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         7 Printer
      bInterfaceSubClass      1 Printer
      bInterfaceProtocol      2 Bidirectional
      iInterface              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x08  EP 8 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x89  EP 9 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        2
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass       255 Vendor Specific Class
      bInterfaceSubClass    255 Vendor Specific Subclass
      bInterfaceProtocol    255 Vendor Specific Protocol
      iInterface              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x06  EP 6 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x87  EP 7 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        2
      bAlternateSetting       1
      bNumEndpoints           2
      bInterfaceClass       255 Vendor Specific Class
      bInterfaceSubClass    212
      bInterfaceProtocol      0
      iInterface              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x06  EP 6 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x87  EP 7 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        3
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         8 Mass Storage
      bInterfaceSubClass      6 SCSI
      bInterfaceProtocol     80 Bulk (Zip)
      iInterface              0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x04  EP 4 OUT
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x85  EP 5 IN
        bmAttributes            2
          Transfer Type            Bulk
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0200  1x 512 bytes
        bInterval               0
Device Qualifier (for other device speed):
  bLength                10
  bDescriptorType         6
  bcdUSB               2.00
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0
  bDeviceProtocol         0
  bMaxPacketSize0        64
  bNumConfigurations      1
Device Status:     0x0001
  Self Powered

[Phil]

I have a different HP. The error message is something I get when I power up the printer. It happens to other people too. Not sure why, I just ignore it. That is a red herring.

Maybe something to to with re-detecting the device when re-powered up? Reinstall via the hp-setup command line utility, via cups or retry PCC?

[djohnston]

Thanks for the suggestions, Phil. After the second computer lockup, I started digging through the log files. Then I decided to look for any possible locked files. In ~/tmp was a link to the old printer. The old printer had been deleted in PCC and was no longer showing up there or in CUPS. Taking no chances, I deleted the old printer link, then ran BleachBit as user and as root. The printer has now been powered off and on several times without incident.

I'm chalking this one up as a glitch in the matrix.