HP M1212n no longer scans

[bnc75ohm]

Hello - After a recent update (not sure which one) my HP M1212n multifunction machine stopped scanning.

When I launch Xsane the program seems to start normally with the little splash screen appearing & disappearing, and then after a few seconds a small box appears on the screen with this message:  

Error
Failed to open device 'hpa10:net/HP_Laserjet_Professional_M1212nf_MFP/zc=NP1820AA2:
error during device IO

I tried running xsane from a terminal to see if I get any useful output but none appears and it doesn't matter which user I'm logged on as.

I've tried to scan with the M1212n connected via Ethernet and USB with the same results.  I'm running PCLOS 2011 KDE fully updated with kernel 2.6.38.8-pclos1.bfs

I searched this forum and the internet for clues but came up dry, any help would be appreciated.

Thanks -

[djohnston]

I'm not familiar with that model. But, most scanners have a panel button you can push to manually start a scan. Check your scanner manual for it, or try pushing buttons to see if the process will start on the scanner. If you believe the hardware is functioning correctly, try the simple-scan package available in Synaptic.

[bnc75ohm]

djohnston thanks for the reply.  I checked the machine and there are dedicated buttons for maintenance, faxing, and copying but no button for scanning. 

In the past I've always scanned by putting the machine online, and starting xsane  From there I was presented with all sorts of choices for scanning (manual feed/automatic feed, resolution, color/b&w, etc)  It worked extremely well and then one day it stopped. 

I will install simple-scan and report back

Thanks -

[djohnston]

Also, install task-scanning if you haven't done so already. Make sure it installs the hplip-common package.

[bnc75ohm]

I just checked and task-scanning and hplip-common are already installed.

I installed simple-scan and when I run it I get a similar error:
Unable to connect to scanner
 
And when I run simple-scan from a terminal I get this output:
** (simple-scan:20622): WARNING **: Unable to get open device: Error during device I/O

Any ideas?

[djohnston]

Is that a networked device? This is what I can think of. Is CUPS server not blocked in firewall? Is package sane-backends installed? Have you tried setting up the scanner again in PCC? Have you looked at the logs in /var/log/cups and /var/log/daemon directories?

If this is a USB device, what are the results of entering lsusb in a terminal?

[bnc75ohm]

That device is networked, and  I have no problem printing to it from 3 PCs on my network, 2 PCs running PCLOS and a win xp machine.  I can scan with the win xp PC using the HP software that came with the machine, but I'm not able to scan from either of the PCLOS machines.

My firewall is set to Allow Everything (No Firewall)

I tried setting up the scanner again in PCC and when I click on Set up Scanner in PCC, the Please wait box pops up for a few seconds and then I get the message: 
The following scanner
  -  Hewlett-Packard HP_LaserJet_Professional_M1212nf_MFP all-in-one
is available on your system.

Sane-backends was installed, but I re-installed it just to be sure but it still won't scan.

As far as the logs, I'm not sure what I should be looking for.

Thanks for your help -

[bnc75ohm]

An update - I ran hp-check -r and here's the output of the hp-check.log file from my home directory (sorry it's long):

Code: [Select]

hp-check[23441]: info: :
Initializing. Please wait...
PCLinuxOS

2011

scheduler is running

Linux speedy 2.6.38.8-pclos1.bfs #1 SMP PREEMPT Sat Jun 4 04:13:21 CDT 2011 i686 i686 i386 GNU/Linux

hp-check[23441]: info: :
hp-check[23441]: info: :---------------
hp-check[23441]: info: :| SYSTEM INFO |
hp-check[23441]: info: :---------------
hp-check[23441]: info: :
hp-check[23441]: info: :[01mBasic system information:[0m
hp-check[23441]: info: :Linux speedy 2.6.38.8-pclos1.bfs #1 SMP PREEMPT Sat Jun 4 04:13:21 CDT 2011 i686 i686 i386 GNU/Linux
hp-check[23441]: info: :
hp-check[23441]: info: :[01mDistribution:[0m
hp-check[23441]: info: :pclinuxos 2011
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking Python version...[0m
hp-check[23441]: info: :OK, version 2.6.6 installed
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking PyQt 4.x version...[0m
hp-check[23441]: info: :OK, version 4.8.2 installed.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for CUPS...[0m
hp-check[23441]: info: :Status: scheduler is running
warning: Version: (cups-config) Not available. Unable to determine installed version of CUPS.)
warning: /etc/cups/cupsd.conf file not found or not accessible.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dbus/python-dbus...[0m
hp-check[23441]: info: :dbus daemon is running.
hp-check[23441]: info: :python-dbus version: 0.83.2
hp-check[23441]: info: :
hp-check[23441]: info: :
hp-check[23441]: info: :------------------------
hp-check[23441]: info: :| RUNTIME DEPENDENCIES |
hp-check[23441]: info: :------------------------
hp-check[23441]: info: :
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: CUPS - Common Unix Printing System...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: CUPS DDK - CUPS driver development kit...[0m
warning: NOT FOUND! This is an OPTIONAL/RUNTIME ONLY dependency. Some HPLIP functionality may not function properly.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: PolicyKit - Administrative policy framework...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: PyQt 4 DBus - DBus Support for PyQt4...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: Python DBus - Python bindings for DBus...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: Python XML libraries...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: Python 2.3 or greater - Required for fax functionality...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: Reportlab - PDF library for Python...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: SANE - Scanning library...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: scanimage - Shell scanning program...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking for dependency: xsane - Graphical scanner frontend for SANE...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :
hp-check[23441]: info: :----------------------
hp-check[23441]: info: :| HPLIP INSTALLATION |
hp-check[23441]: info: :----------------------
hp-check[23441]: info: :
hp-check[23441]: info: :
hp-check[23441]: info: :[01mCurrently installed HPLIP version...[0m
hp-check[23441]: info: :HPLIP 3.11.5 currently installed in '/usr/share/hplip'.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mCurrent contents of '/etc/hp/hplip.conf' file:[0m
hp-check[23441]: info: :# hplip.conf.  Generated from hplip.conf.in by configure.

[hplip]
version=3.11.5

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.11.5
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.11.5
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=yes
hpcups-only-build=no
hpijs-only-build=no

hp-check[23441]: info: :
hp-check[23441]: info: :[01mCurrent contents of '/var/lib/hp/hplip.state' file:[0m
hp-check[23441]: info: :# hplip.state - HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0


hp-check[23441]: info: :
hp-check[23441]: info: :[01mCurrent contents of '~/.hplip/hplip.conf' file:[0m
hp-check[23441]: info: :[last_used]
printer_name = HP_LaserJet_Professional_M1212nf_MFP
working_dir = .
device_uri = "hp:/net/HP_LaserJet_Professional_M1212nf_MFP?ip=192.168.0.20"

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.11.5
date_time = 08/16/2011 14:42:53

[settings]
systray_messages = 0
systray_visible = 0

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = false
type = 1

[polling]
enable = false
device_list =
interval = 5


hp-check[23441]: info: :
hp-check[23441]: info: :--------------------------
hp-check[23441]: info: :| DISCOVERED USB DEVICES |
hp-check[23441]: info: :--------------------------
hp-check[23441]: info: :
hp-check[23441]: info: :No devices found.
hp-check[23441]: info: :
hp-check[23441]: info: :---------------------------------
hp-check[23441]: info: :| INSTALLED CUPS PRINTER QUEUES |
hp-check[23441]: info: :---------------------------------
hp-check[23441]: info: :
hp-check[23441]: info: :
hp-check[23441]: info: :[01mHP_LaserJet_Professional_M1212nf_MFP[0m
hp-check[23441]: info: :[01m------------------------------------[0m
hp-check[23441]: info: :Type: Printer
hp-check[23441]: info: :Device URI: hp:/net/HP_LaserJet_Professional_M1212nf_MFP?zc=NPI820AA2
hp-check[23441]: info: :PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP.ppd
hp-check[23441]: info: :PPD Description: HP LaserJet Professional m1212nf MFP, hpcups 3.11.5, requires proprietary plugin
hp-check[23441]: info: :Printer status: printer HP_LaserJet_Professional_M1212nf_MFP is idle.  enabled since Tue 16 Aug 2011 01:28:09 PM CDT
error: Required plug-in status: Not installed
hp-check[23441]: info: :Communication status: Good
hp-check[23441]: info: :
hp-check[23441]: info: :[01mHP_LaserJet_Professional_M1212nf_MFP_fax[0m
hp-check[23441]: info: :[01m----------------------------------------[0m
hp-check[23441]: info: :Type: Fax
hp-check[23441]: info: :Device URI: hpfax:/net/HP_LaserJet_Professional_M1212nf_MFP?zc=NPI820AA2
hp-check[23441]: info: :PPD: /etc/cups/ppd/HP_LaserJet_Professional_M1212nf_MFP_fax.ppd
hp-check[23441]: info: :PPD Description: HP Fax3 hpcups
hp-check[23441]: info: :Printer status: printer HP_LaserJet_Professional_M1212nf_MFP_fax is idle.  enabled since Tue 16 Aug 2011 01:28:09 PM CDT
error: Required plug-in status: Not installed
hp-check[23441]: info: :Communication status: Good
hp-check[23441]: info: :
hp-check[23441]: info: :
hp-check[23441]: info: :----------------------
hp-check[23441]: info: :| SANE CONFIGURATION |
hp-check[23441]: info: :----------------------
hp-check[23441]: info: :
hp-check[23441]: info: :[01m'hpaio' in '/etc/sane.d/dll.conf'...[0m
hp-check[23441]: info: :OK, found. SANE backend 'hpaio' is properly set up.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking output of 'scanimage -L'...[0m
hp-check[23441]: info: :device `hpaio:/net/HP_LaserJet_Professional_M1212nf_MFP?zc=NPI820AA2' is a Hewlett-Packard HP_LaserJet_Professional_M1212nf_MFP all-in-one

hp-check[23441]: info: :
hp-check[23441]: info: :---------------------
hp-check[23441]: info: :| PYTHON EXTENSIONS |
hp-check[23441]: info: :---------------------
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking 'cupsext' CUPS extension...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking 'pcardext' Photocard extension...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking 'hpmudext' I/O extension...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :[01mChecking 'scanext' SANE scanning extension...[0m
hp-check[23441]: info: :OK, found.
hp-check[23441]: info: :
hp-check[23441]: info: :
hp-check[23441]: info: :
hp-check[23441]: info: :---------------
hp-check[23441]: info: :| USER GROUPS |
hp-check[23441]: info: :---------------
hp-check[23441]: info: :
hp-check[23441]: info: :km root lp floppy cdrom usb cdwriter audio video dialout users polkituser vboxusers

hp-check[23441]: info: :
hp-check[23441]: info: :-----------
hp-check[23441]: info: :| SUMMARY |
hp-check[23441]: info: :-----------
hp-check[23441]: info: :
error: 3 errors and/or warnings.
hp-check[23441]: info: :
hp-check[23441]: info: :Please refer to the installation instructions at:
hp-check[23441]: info: :http://hplip.sourceforge.net/install/index.html

hp-check[23441]: info: :
hp-check[23441]: info: :Done.
Thanks -

[djohnston]

I don't know how much validity this error message has, so let's find out:

"warning: Version: (cups-config) Not available. Unable to determine installed version of CUPS.)
warning: /etc/cups/cupsd.conf file not found or not accessible."

In a terminal, do:

ls -l /etc/cups/cupsd.conf

IF the file exists, then do:

su -
cat /etc/cups/cupsd.conf


and post the output.

[bnc75ohm]

Here's the output from cat /etc/cups/cupsd.conf

Code: [Select]

-rw-r----- 1 root sys 4231 Jan  9  2011 /etc/cups/cupsd.conf

so I guess the file exists, here the output from cat /etc/cups/cupsd.conf (as root):

Code: [Select]

#
# "$Id: cupsd.conf.in 9310 2010-09-21 22:34:57Z mike $"
#
# Sample configuration file for the CUPS scheduler.  See "man cupsd.conf" for a
# complete description of this file.
#

# Log general information in error_log - change "warn" to "debug"
# for troubleshooting...
LogLevel warn

# Administrator user group...
SystemGroup lpadmin root
Group sys
User lp


# Only listen for connections from the local machine.
Listen *:631
Listen /var/run/cups/cups.sock

# Show shared printers on the local network.
Browsing On
BrowseAddress @LOCAL
BrowseOrder allow,deny
BrowseAllow all
BrowseLocalProtocols CUPS dnssd

# Default authentication type, when authentication is required...
DefaultAuthType Basic

# Restrict access to the server...
<Location />
  Allow @LOCAL
  Order allow,deny
</Location>

# Restrict access to the admin pages...
<Location /admin>
  Allow @LOCAL
  Order allow,deny
</Location>

# Restrict access to configuration files...
<Location /admin/conf>
  Allow @LOCAL
  AuthType Default
  Require user @SYSTEM
  Order allow,deny
</Location>

# Set the default printer/job policies...
<Policy default>
  # Job-related operations must be done by the owner or an administrator...
  <Limit Create-Job Print-Job Print-URI Validate-Job>
    Order deny,allow
  </Limit>

  <Limit Send-Document Send-URI Hold-Job Release-Job Restart-Job Purge-Jobs Set-Job-Attributes Create-Job-Subscription Renew-Subscription Cancel-Subscription Get-Notifications Reprocess-Job Cancel-Current-Job Suspend-Current-Job Resume-Job CUPS-Move-Job CUPS-Get-Document>
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>

  # All administration operations require an administrator to authenticate...
  <Limit CUPS-Add-Modify-Printer CUPS-Delete-Printer CUPS-Add-Modify-Class CUPS-Delete-Class CUPS-Set-Default CUPS-Get-Devices>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>

  # All printer operations require a printer operator to authenticate...
  <Limit Pause-Printer Resume-Printer Enable-Printer Disable-Printer Pause-Printer-After-Current-Job Hold-New-Jobs Release-Held-New-Jobs Deactivate-Printer Activate-Printer Restart-Printer Shutdown-Printer Startup-Printer Promote-Job Schedule-Job-After CUPS-Accept-Jobs CUPS-Reject-Jobs>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>

  # Only the owner or an administrator can cancel or authenticate a job...
  <Limit Cancel-Job CUPS-Authenticate-Job>
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>

  <Limit All>
    Order deny,allow
  </Limit>
</Policy>

# Set the authenticated printer/job policies...
<Policy authenticated>
  # Job-related operations must be done by the owner or an administrator...
  <Limit Create-Job Print-Job Print-URI Validate-Job>
    AuthType Default
    Order deny,allow
  </Limit>

  <Limit Send-Document Send-URI Hold-Job Release-Job Restart-Job Purge-Jobs Set-Job-Attributes Create-Job-Subscription Renew-Subscription Cancel-Subscription Get-Notifications Reprocess-Job Cancel-Current-Job Suspend-Current-Job Resume-Job CUPS-Move-Job CUPS-Get-Document>
    AuthType Default
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>

  # All administration operations require an administrator to authenticate...
  <Limit CUPS-Add-Modify-Printer CUPS-Delete-Printer CUPS-Add-Modify-Class CUPS-Delete-Class CUPS-Set-Default>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>

  # All printer operations require a printer operator to authenticate...
  <Limit Pause-Printer Resume-Printer Enable-Printer Disable-Printer Pause-Printer-After-Current-Job Hold-New-Jobs Release-Held-New-Jobs Deactivate-Printer Activate-Printer Restart-Printer Shutdown-Printer Startup-Printer Promote-Job Schedule-Job-After CUPS-Accept-Jobs CUPS-Reject-Jobs>
    AuthType Default
    Require user @SYSTEM
    Order deny,allow
  </Limit>

  # Only the owner or an administrator can cancel or authenticate a job...
  <Limit Cancel-Job CUPS-Authenticate-Job>
    AuthType Default
    Require user @OWNER @SYSTEM
    Order deny,allow
  </Limit>

  <Limit All>
    Order deny,allow
  </Limit>
</Policy>

#
# End of "$Id: cupsd.conf.in 9310 2010-09-21 22:34:57Z mike $".
#

I hope this helps -

[djohnston]

I don't have a networked printer. Mine is a simple HP Deskjet connected via parallel port. (Yeah, it's an old one.) Anyway, most troubleshooting is a process of elimination. If the problem is known, possible causes of the problem can be systematically eliminated. Seems like this one is running the gamut of possible causes.

Maybe we've been looking at this the wrong way. You said,

After a recent update (not sure which one) my HP M1212n multifunction machine stopped scanning.

Let's take a look at what packages were installed recently. As root user, use a file browser to go to the /root/.synaptic/log directory. (.synaptic is a hidden folder, so you'll need to unhide files and folders in the file browser.) In that directory, there will be log files named by date and time. They're plain text files. Start looking through them from the most recent backwards. See if anything stands out. In other words, printer, scanner or CUPS packages updated. Here's the output of one of mine:

Upgraded the following packages:
dkms-nvidia96xx (96.43.19-1pclos2011) to 96.43.20-1pclos2011
ffmpeg (0.6.3-1pclos2011) to 0.6.3-2pclos2011
gstreamer0.10-cdio (0.10.17-1pclos2011) to 0.10.17-2pclos2011
gstreamer0.10-plugins-ugly (0.10.17-1pclos2011) to 0.10.17-2pclos2011
libavformats52 (0.6.3-1pclos2011) to 0.6.3-2pclos2011
(etc.) ...


If you spot something, post it.

cups.conf looks normal to me. Printer is shared, admin access is needed to set configuration options. Your firewall is wide open, so no ports should be blocked. Printer works fine, scanner doesn't.

EDIT: Check Synaptic to see if libsane-hpaio is installed. If it is, try re-installing it.

[bnc75ohm]

djohnston -  I can't tell you how much I appreciate all the work you've put in trying to help me solve this problem, thank you very much!

I checked to see if libsane-hpaio was installed, yup it was there.  I re-installed it but still no dice.

I'll start looking thru the /root/.synaptic/log files for anything that sticks out and report back.

Thanks once again -

[bnc75ohm]

OK I went thru all the log files in the /root/.synaptic/log directory but it didn't turn up much.  

The files only go back a week to 2011-8-10 and I'm sure this problem popped up before that date.  So I'm afraid any log file containing a clue from a package upgrade/installation would no longer be around.  

[bnc75ohm]

I looked at the last few lines in /var/log/syslog when I tried to scan using simple-scan and maybe there's something here:

Code: [Select]

Aug 16 20:57:10 speedy snmpd[2593]: Connection from UDP: [192.168.0.21]:48467->[255.255.255.255]:161
Aug 16 20:57:10 speedy snmpd[2593]: Received SNMP packet(s) from UDP: [192.168.0.21]:48467->[255.255.255.255]:161
Aug 16 20:57:13 speedy simple-scan: io/hpmud/pp.c 627: unable to read device-id ret=-1
Aug 16 20:57:25 speedy simple-scan: scan/sane/marvell.c 66: unable to load restricted library: libhpmud.so: cannot open shared object file: No such file or directory

I think it's trying to load a library called libhpmud.so   
On my system I found a file called /usr/lib/libhpmud.so.0 but no file called /usr/lib/libhpmud.so

I wonder if this could be the problem?

I did a search and found this which talks about something similar.

[djohnston]

I think it's trying to load a library called libhpmud.so   
On my system I found a file called /usr/lib/libhpmud.so.0 but no file called /usr/lib/libhpmud.so

I wonder if this could be the problem?

I did a search and found this which talks about something similar.

Thanks for the heads up. If that is the problem, it just needs a soft link. Do this as root.

cd /usr/lib
ln -s /usr/lib/libhpmud.so.0 /usr/lib/libhpmud.so
exit

Then try scanning. If that doesn't do it, it's a permission issue. Plug the all-in-one into a USB port and make sure it registers. Then, in a terminal:

lsusb

Post the output.