Easy there, Dragynn. You weren't being dismissed "out of hand." You were being asked for confirmation and clarification.
Remember, we're trying to figure this out. Even what may seem like ridiculous questions have the goal of finding any and all information that may help. It'd be nice, if we "just knew" what went wrong, but as we don't, we ask questions in the hope that we can find any information that will help to narrow down the search for the exact problem.