I'm going to post a new thread because the same thing happened to me but on PC hardware with Intel sound hardware.
My problem was sound was ok with KDE system sounds and KDE apps, but no sound on any app that did not use the KDE
sound server e.g. VLC, firefox, mplayer etc.
This was my solution, go to the PCL control centre, hardware then sound.
See if Pulse Audio is enabled, if not enable it and reboot, post back if this works.