Oke, my mic and headphones still did not work properly and that because the above is not completely correct.
In case anybody else has this problem the correct way to fix this:
go into a terminal and use this command:
cat /proc/asound/card0/codec#* | grep Codec
Then use the information provided on the codec to match your codec your computer manufacturer on this list
Mine was Codec: Realtek ALC268 which links to "acer-dmic" for Acer laptops with digital-mic
Now go to Configure your computer -> hardware -> browse and configure -> soundcard -> set current driver options -> model = acer-dmic
That solved all my problems.
Now a 'why' was provided to through a google search... this works because 'ALSA doesn't always identify the proper configuration'.. But that doesnt help me much so if any expert can give a short explanation I'd really appreciate it!