Should I delete my rude posts, Mr. Moderator? I'll do it if you say.
In installation you ought to choose a keyboard language settings and there are at least 2 Ch. and 2 Thai-pei sets. One is simply unable to escape this choice...
And if the person did not recognize that a choice was being given? This is a possibility. If the person uses a translator to ask for help, might he / she not recognize the keyboard selection screen? And in not recognizing it, fail to comprehend its significance?
Think on this, uncleV. You will know the right answer.