Epson Scanner - Problem installing software...

[Dulwithe]

Hi,

I am the iscan maintainer at Avasys. We stumbled upon this same problem when testing our drivers with PCLinuxOS 2010.07.

Please note that because 'sane-backends-iscan' is a repackaging of our driver (sans GUI), it is necessary to first uninstall it before installing our packages from Avasys. Also note that simply installing iscan-data along with the version of iscan currently available in PCLinuxOS (2.24) will not accomplish anything, you need to install the corresponding iscan and iscan-data packages together. Specifically, iscan-data 1.3 needs to be installed alongside iscan 2.26 or later.

Furthermore, we've discovered a bug in PCLinuxOS' saned package which prevents normal installation of our iscan packages. The file '/usr/sbin/iscan-registry' should definitely *not* be in the saned package. This file belongs in the sane-backends-iscan package. I would have registered a bug report, but PCLinuxOS doesn't appear to have a bug tracking system unless I have overlooked something.

As a temporary work around, we recommend uninstalling the saned package before installing our packages, like so: 'rpm -e --nodeps saned'
Of course, this has the limitation of not being able to use saned (i.e. sharing your scanner over the network). The alternative is to force install the iscan package, but that will cause a lot more headaches when upgrading later.

The entire installation process for the latest version of iscan would look like this:
    - rpm -e sane-backends-iscan
    - rpm -e --nodeps saned
    - rpm -i iscan-data-1.3.0-2.noarch.rpm iscan-2.26.0-3.ltdl7.i386.rpm

Our apologies for not catching and reporting these problems earlier, we hope that the PCLinuxOS developers will make the recommended change to the saned and sane-backends-iscan packages so that the work around described above is not needed in the future.

Hello Alesh,

Thanks so much for coming to this forum and posting.

It was myself who contacted Avasys regarding problems with iscan in PCLOS.

I am going to ask this distro's leader, Texstar, if he can look at this post and try to aim some PCLOS developers' attention to the issue.

It shows great quality of your company that you would seek out this forum and post to try and help us.

----

I'll try to uninstall "saned" and "sane-backends-iscan" with the -e --nodeps option later on my home office computer (where I presently have the Epson scanner) and report back with results.

@ Alesh:  Will I still be able to access my Epson scanner via wifi network with the saned package removed??

[alesh]

I am going to ask this distro's leader, Texstar, if he can look at this post and try to aim some PCLOS developers' attention to the issue.

I would appreciate that. I wasn't sure who to contact or if it was appropriate to contact Texstar out of the blue about this issue.

I'll try to uninstall "saned" and "sane-backends-iscan" with the -e --nodeps option later on my home office computer (where I presently have the Epson scanner) and report back with results.

It is only necessary to uninstall "saned" with the --nodeps option. "sane-backends-iscan" will uninstall normally without any problems.

@ Alesh:  Will I still be able to access my Epson scanner via wifi network with the saned package removed??

"saned" is not written by us, but is part of the SANE project. It allows you to share your locally connected scanner over the network by having your computer act as a server. If you are only connecting to a scanner shared via saned, you don't actually need it installed, rather, the SANE 'net' backend is the client you would use to access scanners shared via saned.

If you are connecting via your printer/scanner's built-in wifi, then you need our iscan-network-nt plugin package installed and configured. In this case, saned is not involved at all.

[Dulwithe]

@ Alesh:  Will I still be able to access my Epson scanner via wifi network with the saned package removed??

"saned" is not written by us, but is part of the SANE project. It allows you to share your locally connected scanner over the network by having your computer act as a server. If you are only connecting to a scanner shared via saned, you don't actually need it installed, rather, the SANE 'net' backend is the client you would use to access scanners shared via saned.

If you are connecting via your printer/scanner's built-in wifi, then you need our iscan-network-nt plugin package installed and configured. In this case, saned is not involved at all.

Thanks for that, Alesh.  I didn't get a chance to look at the scanner software last night (too busy) but will try ASAP and report back.

D.

[Dulwithe]

I am going to ask this distro's leader, Texstar, if he can look at this post and try to aim some PCLOS developers' attention to the issue.

I would appreciate that. I wasn't sure who to contact or if it was appropriate to contact Texstar out of the blue about this issue.

I'll try to uninstall "saned" and "sane-backends-iscan" with the -e --nodeps option later on my home office computer (where I presently have the Epson scanner) and report back with results.

It is only necessary to uninstall "saned" with the --nodeps option. "sane-backends-iscan" will uninstall normally without any problems.

@ Alesh:  Will I still be able to access my Epson scanner via wifi network with the saned package removed??

"saned" is not written by us, but is part of the SANE project. It allows you to share your locally connected scanner over the network by having your computer act as a server. If you are only connecting to a scanner shared via saned, you don't actually need it installed, rather, the SANE 'net' backend is the client you would use to access scanners shared via saned.

If you are connecting via your printer/scanner's built-in wifi, then you need our iscan-network-nt plugin package installed and configured. In this case, saned is not involved at all.

Hi Alesh,

I tried unistalling and installing as per your instructions and all seemed well, but I get no response other than "could not send command to scanner.  check your scanner's status".

Is there something I'm missing?  I don't think I'll ever be able to scan anything from this multi-function unit at all.

Thanks.

D.

[Old-Polack]

alesh:

While we have you here...

I have an Epson Stylus CX5800F all in one, which when purchased, avasys was promising Linux scanner drivers "in a couple of days". Years later, still no specific driver for Linux is yet available for it's scanner. Do you know of any other Epson driver that will allow this unit's scanner to work with Linux?

[alesh]

I tried unistalling and installing as per your instructions and all seemed well, but I get no response other than "could not send command to scanner.  check your scanner's status".

Is there something I'm missing?  I don't think I'll ever be able to scan anything from this multi-function unit at all.

Don't give up hope yet!

Are you scanning via the network or directly via USB?
If you are scanning via USB, can you scan successfully as root?

[alesh]

I have an Epson Stylus CX5800F all in one, which when purchased, avasys was promising Linux scanner drivers "in a couple of days". Years later, still no specific driver for Linux is yet available for it's scanner. Do you know of any other Epson driver that will allow this unit's scanner to work with Linux?

The CX5800F was before my time, but I asked around and apparently the Linux port didn't go well and was abandoned. Sorry. Our documentation lists this scanner as possibly compatible with the SANE snapscan backend. You might want to try that.

[Dulwithe]

I tried unistalling and installing as per your instructions and all seemed well, but I get no response other than "could not send command to scanner.  check your scanner's status".

Is there something I'm missing?  I don't think I'll ever be able to scan anything from this multi-function unit at all.

Don't give up hope yet!

Are you scanning via the network or directly via USB?
If you are scanning via USB, can you scan successfully as root?

The unit is hooked up only via its wifi linking to my home wifi router.

D.

[alesh]

The unit is hooked up only via its wifi linking to my home wifi router.

Have you configured iscan to connect to your device via the network? Follow the instructions in this FAQ:
http://avasys.jp/eng/linux_driver/faq/id000652.php

One more thing you need to watch out for is that the epson2 backend provided by SANE sometimes gets in the way of connecting to Epson network scanners with iscan.
After configuring iscan, comment out the epson2 line in /etc/sane.d/dll.conf by adding a # to the beginning of the line.

If you have done all this, and you still cannot connect to your scanner, please capture a log with:
SANE_DEBUG_EPKOWA=HEX iscan &> log

Upload the log file to a service such as hotfile.com, let me know the link and I'll take a look at it.

[jeephacker]

Alesh - Thanks for the tips. I just got the Workforce 610 last on Monday and now have the wireless scanning working following your instructions. At first I had problems with XSane, but Image Scan! worked fine. XSane failed with a "Failed to start scanner: Invalid argument.". I checked the dll.conf file and the epson and epson2 devices were commented out. I enabled epson2 and now both Image Scan! and XSane work great. Also, after removing saned from the command line, I got errors when running Synaptic, I reinstalled saned after everything was working and it did not cause any problems.

[Mike]

alesh:

While we have you here...

I have an Epson Stylus CX5800F all in one, which when purchased, avasys was promising Linux scanner drivers "in a couple of days". Years later, still no specific driver for Linux is yet available for it's scanner. Do you know of any other Epson driver that will allow this unit's scanner to work with Linux?

Did you ever get this to work? If not you might want to dl and check this out.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58607&prodoid=58654753&infoType=Downloads&platform=Other

[Old-Polack]

alesh:

While we have you here...

I have an Epson Stylus CX5800F all in one, which when purchased, avasys was promising Linux scanner drivers "in a couple of days". Years later, still no specific driver for Linux is yet available for it's scanner. Do you know of any other Epson driver that will allow this unit's scanner to work with Linux?

Did you ever get this to work? If not you might want to dl and check this out.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58607&prodoid=58654753&infoType=Downloads&platform=Other

After jumping through all the various flaming hoops, I end up at the same page I always do, with this entry;

Scanner Driver
This driver is currently not supported.

Epson's Linux support sucks!

[Mike]

alesh:

While we have you here...

I have an Epson Stylus CX5800F all in one, which when purchased, avasys was promising Linux scanner drivers "in a couple of days". Years later, still no specific driver for Linux is yet available for it's scanner. Do you know of any other Epson driver that will allow this unit's scanner to work with Linux?

Did you ever get this to work? If not you might want to dl and check this out.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58607&prodoid=58654753&infoType=Downloads&platform=Other

After jumping through all the various flaming hoops, I end up at the same page I always do, with this entry;

Scanner Driver
This driver is currently not supported.

Epson's Linux support sucks!

That's odd. Let me go look again! 

[alesh]

Did you ever get this to work? If not you might want to dl and check this out.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58607&prodoid=58654753&infoType=Downloads&platform=Other

The Epson download site simply blindly forwards to the Avasys Linux driver site, and as I said, the Linux port of the driver for the Epson Stylus CX5800F didn't go well and was abandoned. Your only hope is the SANE snapscan backend which *might* work with the CX5800F.

[Old-Polack]

Did you ever get this to work? If not you might want to dl and check this out.

http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?BV_UseBVCookie=yes&oid=58607&prodoid=58654753&infoType=Downloads&platform=Other

The Epson download site simply blindly forwards to the Avasys Linux driver site, and as I said, the Linux port of the driver for the Epson Stylus CX5800F didn't go well and was abandoned. Your only hope is the SANE snapscan backend which *might* work with the CX5800F.

Tried, and it doesn't. I'm still stuck running the scanner from a Win2K VM.