yes, usually complain will give you a couple months with 50% less in your month bill
sometimes 3 months free, depends on the company and the country
yes, in lots of countries the conversion to optic fiber is going, fast
it has a considerable amount of advantages over any other technology with the only exception of microwaves or good signal 3 or 4G
the only disadvantage you can have with fiber optic is when there is a huge power outage in some regions that involves the route of such fiber optic cable, sometimes the signal has to be divided and such equipments requires electricity
such equipments have ups and other measures to keep working but if power hasn't returned after 1 or 2 hours, that section of the network goes down
adsl can suffer the same, on the substations you have routers, equipments converting optic fiber signal to signal on copper, they suffer the same but most times they use separated power networks and other measures and this gives them a advantage, usually just because their network is older, better implemented and with more time refining details, fiber optic in most places is still a work in progress, unless you know you neighbor had cable tv, broadband modem and phone line form the same cable, then, you know that the network is strong and well supported, just as the old adsl network