Recent issues with USB

[craesz]

I upgraded my system through Synaptic and I don't know when or how, but my USB hub and front ports are not working any more. I installed usbview from synaptic and it shows the hub but nothing comes up when I plug in a flash drive or a hard drive. I installed a different kernel just to see if that would help. It didn't. I'm using 2.6.38-pclos3.pae. When I use the 4-port card in the back of the desktop, USB drives show up. The hub is connected to that card. Needless to say, I'm very confused.

I'm betting that something in the bootup procedure is logging an error but I'm not sure where to look. Also, is there some way to force the mount?

Thanks.

[djohnston]

Post the output of:

lsusb
dmesg | grep usb | tail -20
dmesg | grep error
dmesg | grep fail

[craesz]

Post the output of:

lsusb
dmesg | grep usb | tail -20
dmesg | grep error
dmesg | grep fail

Code: [Select]

lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 050d:0237 Belkin Components F5U237 USB 2.0 7-Port Hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 003: ID 03f0:3817 Hewlett-Packard LaserJet P2015 series
Bus 003 Device 002: ID 04fc:0c25 Sunplus Technology Co., Ltd SATALink SPIF225A
Bus 004 Device 002: ID 046d:c044 Logitech, Inc. LX3 Optical Mouse
Bus 005 Device 002: ID 046d:c318 Logitech, Inc. Illuminated Keyboard
Bus 001 Device 004: ID 19ff:0102 Dynex 1.3MP Webcam
Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 008 Device 002: ID 2109:0811
Bus 008 Device 003: ID 2109:3431
[chris@workbox ~]$

Code: [Select]

dmesg | grep usb | tail -20
usb usb8: Product: xHCI Host Controller
usb usb8: Manufacturer: Linux 2.6.38.8-pclos3.pae xhci_hcd
usb usb8: SerialNumber: 0000:05:00.0
usb 8-1: new high speed USB device using xhci_hcd and address 2
usb 8-1: New USB device found, idVendor=2109, idProduct=0811
usb 8-1: New USB device strings: Mfr=0, Product=1, SerialNumber=0
usb 8-1: Product: USB2.0 Hub
usb 8-1.4: new high speed USB device using xhci_hcd and address 3
usb 8-1.4: New USB device found, idVendor=2109, idProduct=3431
usb 8-1.4: New USB device strings: Mfr=0, Product=1, SerialNumber=0
usb 8-1.4: Product: USB2.0 Hub
usblp1: USB Bidirectional printer dev 3 if 0 alt 0 proto 2 vid 0x03F0 pid 0x3817
usbcore: registered new interface driver usblp
scsi8 : usb-storage 3-5:1.0
usbcore: registered new interface driver usb-storage
usbcore: registered new interface driver uas
input: Dynex 1.3MP Webcam as /devices/pci0000:00/0000:00:02.1/usb1/1-5/1-5.3/1-5.3:1.0/input/input6
usbcore: registered new interface driver uvcvideo
usbcore: registered new interface driver snd-usb-audio
usblp1: removed
[chris@workbox ~]$

Code: [Select]

dmesg | grep error
[chris@workbox ~]$


Code: [Select]

dmesg | grep fail
[chris@workbox ~]$

[djohnston]

Code: [Select]

lsusb
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 050d:0237 Belkin Components F5U237 USB 2.0 7-Port Hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 003: ID 03f0:3817 Hewlett-Packard LaserJet P2015 series
Bus 003 Device 002: ID 04fc:0c25 Sunplus Technology Co., Ltd SATALink SPIF225A
Bus 004 Device 002: ID 046d:c044 Logitech, Inc. LX3 Optical Mouse
Bus 005 Device 002: ID 046d:c318 Logitech, Inc. Illuminated Keyboard
Bus 001 Device 004: ID 19ff:0102 Dynex 1.3MP Webcam
Bus 008 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 008 Device 002: ID 2109:0811
Bus 008 Device 003: ID 2109:3431
[chris@workbox ~]$

You say you have 4 working ports and one of them has the hub plugged in? Looking at the list above, I see 6 devices, a Belkin 7 port hub, a laserjet printer, a SATA link, mouse, keyboard and a webcam. So, is the hub not working when plugged into the front ports? Is it the SATA link that's not working?

Kinda hard to pinpoint when all your hardware is being enumerated. Can you be more specific?

Have you looked at your Synaptic installation logs? You can find them in the /root/.synaptic directory. You need root privileges to view them. You can also read the logs by starting Synaptic, then click on File > History.

[craesz]

You say you have 4 working ports and one of them has the hub plugged in? Looking at the list above, I see 6 devices, a Belkin 7 port hub, a laserjet printer, a SATA link, mouse, keyboard and a webcam. So, is the hub not working when plugged into the front ports? Is it the SATA link that's not working?

Kinda hard to pinpoint when all your hardware is being enumerated. Can you be more specific?

Have you looked at your Synaptic installation logs? You can find them in the /root/.synaptic directory. You need root privileges to view them. You can also read the logs by starting Synaptic, then click on File > History.

The 4 ports are in a 2.0 card that I installed. I have a 3.0 card installed too. That may be the SATALink?? The 7 port hub is plugged into the 2.0 card and when I plug a flash drive into it, the flash drive led flashes but nothing comes up. The rest of it is correct.

What am I looking for in the logs?
mount-cifs (3.5.11-1pclos2011pclos2011) to 3.5.14-1pclos2012 was installed April 25

April 19
mediainfo (0.7.55-1pclos2012) to 0.7.56-1pclos2012
mediainfo-gui (0.7.55-1pclos2012) to 0.7.56-1pclos2012
pciids (0.7-12pclos2011) to 0.7-13pclos2012
shared-mime-info (0.71-1pclos2010) to 1.0-1pclos2012
usbutils (0.87-3pclos2011) to 005-1pclos2012

[djohnston]

The 7 port hub is plugged into the 2.0 card and when I plug a flash drive into it, the flash drive led flashes but nothing comes up.

Okay, you plug in a flash drive and get no on-screen notification. Let's see if it's being mounted. Open a terminal, with nothing plugged into the 7 port hub. Enter: ls /media. Then, plug in the flash drive. Again, enter: ls /media. Also enter dmesg | tail -50 | grep USB.

What am I looking for in the logs?

Anything USB related. Only thing I see so far is usbutils, which supplies lsusb and usb-devices commands. Sorry, I missed the part where you said UsbView doesn't show anything plugged into the hub. Have you tried the hub on any of the 3.0 ports? Were you able to automount the flash drive by plugging into the hub before?

[Just17]

The 4 ports are in a 2.0 card that I installed. I have a 3.0 card installed too. That may be the SATALink?? The 7 port hub is plugged into the 2.0 card and when I plug a flash drive into it, the flash drive led flashes but nothing comes up.

So it is like this?

usb -> 7 port hub -> add-in USB card

So what is the result if you

1.  plug the USB into one of the original USB ports of the PC?

2.  plug the USB device into one of the ports of the add-in card?

with all other devices unplugged?

[craesz]

The 7 port hub is plugged into the 2.0 card and when I plug a flash drive into it, the flash drive led flashes but nothing comes up.

Okay, you plug in a flash drive and get no on-screen notification. Let's see if it's being mounted. Open a terminal, with nothing plugged into the 7 port hub. Enter: ls /media. Then, plug in the flash drive. Again, enter: ls /media. Also enter dmesg | tail -50 | grep USB.

What am I looking for in the logs?

Anything USB related. Only thing I see so far is usbutils, which supplies lsusb and usb-devices commands. Sorry, I missed the part where you said UsbView doesn't show anything plugged into the hub. Have you tried the hub on any of the 3.0 ports? Were you able to automount the flash drive by plugging into the hub before?

Code: [Select]

[chris@workbox ~]$ ls /media
disk/  truecrypt1/
[chris@workbox ~]$ ls /media
disk/  truecrypt1/
[chris@workbox ~]$ dmesg | tail -50 | grep USB
[chris@workbox ~]$

disk above is a USB drive but it is in fstab as a permanent mount. truecrypt1 is apparently a container for my truecrypt mounting when it happens. I have not tried the hub on the 3.0 ports. Yes, the device notifier would popup and let me mount the drive.

[craesz]

The 4 ports are in a 2.0 card that I installed. I have a 3.0 card installed too. That may be the SATALink?? The 7 port hub is plugged into the 2.0 card and when I plug a flash drive into it, the flash drive led flashes but nothing comes up.

So it is like this?

usb -> 7 port hub -> add-in USB card

So what is the result if you

1.  plug the USB into one of the original USB ports of the PC?

2.  plug the USB device into one of the ports of the add-in card?

with all other devices unplugged?

flash drive -> 7 port hub -> add-in USB card          I'm thinking
flash drive into the original ports works as normal
flash drive into the add-in card works as normal
hub is not working but has power and flash drive and normal portable usb hard drive both have led indicators saying they are connected to the hub

have not tried with everything else unplugged yet

[Just17]

The 4 ports are in a 2.0 card that I installed. I have a 3.0 card installed too. That may be the SATALink?? The 7 port hub is plugged into the 2.0 card and when I plug a flash drive into it, the flash drive led flashes but nothing comes up.

So it is like this?

usb -> 7 port hub -> add-in USB card

So what is the result if you

1.  plug the USB into one of the original USB ports of the PC?

2.  plug the USB device into one of the ports of the add-in card?

with all other devices unplugged?

flash drive -> 7 port hub -> add-in USB card          I'm thinking

Is that the way it is connected when it fails? ......  what is there to think about?

flash drive into the original ports works as normal

flash drive into the add-in card works as normal

If the above two are working then there appears to be nothing at all wrong with the operating system or the PC hardware or the add-in card.

hub is not working but has power and flash drive and normal portable usb hard drive both have led indicators saying they are connected to the hub

have not tried with everything else unplugged yet

So the problem is the hub!

You should test the hub when connected to one of the original PC USB ports.
If it still fails then it is not reliable IMO.

[craesz]

So the problem is the hub!

You should test the hub when connected to one of the original PC USB ports.
If it still fails then it is not reliable IMO.

I would tend to agree but the webcam is plugged into it and it is both seen and functional. Curious.... it seems that the two top ports on the hub are not functioning but the five on the rear do.....

[Yankee]

Hi,

Do you have a backup you can restore ?    You said the problem
started after a current update was completed.

You've probably already rebooted.

Have you unplugged everything and run "hald" in root terminal ?
Then plugged everything back in and tested ?   Automount should occur
then.

Sometimes the port doesn't have enough power to support
so many added usb's.   My machine doesn't have enough power
for that.

Just some ideas for troubleshooting.

regards,

FF