Author Topic: (SOLVED) Brother Laser wifi printer not working!  (Read 2643 times)

Offline paf077

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(SOLVED) Brother Laser wifi printer not working!
« on: December 13, 2011, 10:43:58 AM »
Another problem with a Brother HL5370DW wifi printer.

PCC hardware setup finds the printer and then installs the drivers. I setup the
settings and policies but the enabled option dosn't stick, as soon as I press
"print test page" it report stopped-unable to locate printer Brwc.....

I've been searching since yesterday for a solution but can't find one.
I tried to remove all cups related packages and the brother packages , rebooted
and reinstalled them all. but wound out with a borked system and had to re-install
the system completely. So I tried again still the same.

As soon as I place a tick in the enable box and click ok, it's blank again. Why would
the printer be installed and can't be enabled.

It's wifi and has it's own address on the network.

Thanks for any help.


Paf
« Last Edit: December 15, 2011, 05:51:09 AM by paf077 »

Offline rubentje1991

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Re: Brother Laser wifi printer not working!
« Reply #1 on: December 13, 2011, 10:53:58 AM »
Did it work in the past?
Are there different drivers (that you know of) available for the device?

Task-printing is installed in Synaptic?

Offline paf077

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Re: Brother Laser wifi printer not working!
« Reply #2 on: December 13, 2011, 11:00:11 AM »
It worked once with the Live CD 2011.9 which i installed, this is the same drivers that are listed on the Brother site as the latest ones. Task-printing is installed.
I have a Epson workforce 600 at home that is set up on wifi also and it prints but only b&w but that's for another thread.

Paf

Offline rubentje1991

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Re: Brother Laser wifi printer not working!
« Reply #3 on: December 13, 2011, 11:05:46 AM »
And we can assume you're completely up-to-date?

Can you get root, by using the "su" command in the terminal, typing in the passwd, and pressing <enter> (no characters visible when typing passwd)...
Then use following command:
Code: [Select]
tail -n 30 -f /var/log/messages=> put on your printer then, and try to enable it as mentioned in your previous posts....
After doing that, please copy the output of the terminal to a forum post here (in code or quote tags please)

Offline pags

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Re: Brother Laser wifi printer not working!
« Reply #4 on: December 13, 2011, 12:56:41 PM »
Also, are you letting the system auto-discover the printer?  Is there an advanced option where you can enter the IP address directly?

I had a similar issue with an HP Photosmart Premium 310A, and putting the IP address fixed it (haven't "lost" it since).

Offline paf077

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Re: Brother Laser wifi printer not working!
« Reply #5 on: December 13, 2011, 01:28:36 PM »
here's the output of tail
Code: [Select]
[root@localhost ~]# tail -n 30 -f /var/log/messages
Dec 13 12:26:08 localhost klogd: ll header: ff:ff:ff:ff:ff:ff:bc:30:5b:dd:c2:da:08:00
Dec 13 12:26:09 localhost ifplugd(eth1)[2813]: Executing '/etc/ifplugd/ifplugd.action eth1 up'.
Dec 13 12:26:10 localhost dhclient: DHCPREQUEST on eth1 to 255.255.255.255 port 67
Dec 13 12:26:10 localhost dhclient: DHCPACK from 10.92.198.2
Dec 13 12:26:10 localhost klogd: martian source 255.255.255.255 from 10.92.198.2, on dev eth1
Dec 13 12:26:10 localhost klogd: ll header: ff:ff:ff:ff:ff:ff:bc:30:5b:dd:c2:da:08:00
Dec 13 12:26:10 localhost avahi-daemon[4081]: Joining mDNS multicast group on interface eth1.IPv4 with address 10.92.198.133.
Dec 13 12:26:10 localhost avahi-daemon[4081]: New relevant interface eth1.IPv4 for mDNS.
Dec 13 12:26:10 localhost avahi-daemon[4081]: Registering new address record for 10.92.198.133 on eth1.IPv4.
Dec 13 12:26:10 localhost avahi-daemon[4081]: Withdrawing address record for 10.92.198.133 on eth1.
Dec 13 12:26:10 localhost avahi-daemon[4081]: Leaving mDNS multicast group on interface eth1.IPv4 with address 10.92.198.133.
Dec 13 12:26:10 localhost avahi-daemon[4081]: Interface eth1.IPv4 no longer relevant for mDNS.
Dec 13 12:26:10 localhost avahi-daemon[4081]: Joining mDNS multicast group on interface eth1.IPv4 with address 10.92.198.133.
Dec 13 12:26:10 localhost avahi-daemon[4081]: New relevant interface eth1.IPv4 for mDNS.
Dec 13 12:26:10 localhost avahi-daemon[4081]: Registering new address record for 10.92.198.133 on eth1.IPv4.
Dec 13 12:26:10 localhost ifplugd(eth1)[2813]: client: Determining IP information for eth1...NETLINK: Packet too small or truncated! 64!=16!=992
Dec 13 12:26:10 localhost NET[10646]: /sbin/dhclient-script : updated /etc/resolv.conf
Dec 13 12:26:10 localhost dhclient: bound to 10.92.198.133 -- renewal in 280669 seconds.
Dec 13 12:26:10 localhost ifplugd(eth1)[2813]: client:  done.
Dec 13 12:26:10 localhost ifplugd(eth1)[2813]: client: NETLINK: Packet too small or truncated! 64!=16!=992
Dec 13 12:26:10 localhost ifplugd(eth1)[2813]: Program executed successfully.
Dec 13 12:30:50 localhost ntpd[4191]: synchronized to 169.229.70.183, stratum 2
Dec 13 12:50:01 localhost ntpd[4191]: synchronized to 8.22.203.148, stratum 2
Dec 13 13:01:01 localhost CROND[14099]: (root) CMD (nice -n 19 run-parts --report /etc/cron.hourly)
Dec 13 14:01:01 localhost CROND[20058]: (root) CMD (nice -n 19 run-parts --report /etc/cron.hourly)
Dec 13 14:04:42 localhost ntpd[4191]: synchronized to 169.229.70.183, stratum 2
Dec 13 15:01:01 localhost CROND[25877]: (root) CMD (nice -n 19 run-parts --report /etc/cron.hourly)
Dec 13 15:06:40 localhost ntpd[4191]: synchronized to 8.22.203.148, stratum 2
Dec 13 15:12:23 localhost klogd: input: ThinkPad Bluetooth Laser Mouse as /devices/pci0000:00/0000:00:1a.1/usb4/4-2/4-2:1.0/bluetooth/hci0/hci0:12/input14
Dec 13 15:12:23 localhost klogd: generic-bluetooth 0005:17EF:6002.0002: input,hidraw0: BLUETOOTH HID v2.45 Mouse [ThinkPad Bluetooth Laser Mouse] on 00:22:68:EB:4A:BC
Dec 13 15:16:31 localhost drakconf.real[27481]: ### Program is starting ###
Dec 13 15:16:47 localhost drakconf.real[27518]: ### Program is starting ###
Dec 13 15:17:46 localhost klogd: lp: driver loaded but no devices found
Dec 13 15:17:46 localhost klogd: ppdev: user-space parallel port driver
Dec 13 15:17:46 localhost udev-configure-printer: Failed to get parent
Dec 13 15:17:47 localhost snmpd[4153]: Connection from UDP: [10.92.198.133]:33002->[10.92.198.255]:161
Dec 13 15:17:47 localhost snmpd[4153]: Received SNMP packet(s) from UDP: [10.92.198.133]:33002->[10.92.198.255]:161
Dec 13 15:17:50 localhost klogd: floppy0: no floppy controllers found
Dec 13 15:17:50 localhost modprobe: FATAL: Error inserting floppy (/lib/modules/2.6.38.8-pclos3.bfs/kernel/drivers/block/floppy.ko.gz): No such device
Dec 13 15:17:53 localhost klogd: floppy0: no floppy controllers found
Dec 13 15:17:53 localhost modprobe: FATAL: Error inserting floppy (/lib/modules/2.6.38.8-pclos3.bfs/kernel/drivers/block/floppy.ko.gz): No such device
Dec 13 15:18:22 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 1...
Dec 13 15:18:23 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 2...
Dec 13 15:18:23 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 3...
Dec 13 15:18:24 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 4...
Dec 13 15:18:24 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 5...
Dec 13 15:18:25 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 6...
Dec 13 15:18:25 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 7...
Dec 13 15:18:26 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 8...
Dec 13 15:18:26 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 9...
Dec 13 15:18:27 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 10...
Dec 13 15:18:27 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 11...
Dec 13 15:18:28 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 12...
Dec 13 15:18:28 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 13...
Dec 13 15:18:29 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 14...
Dec 13 15:18:29 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 15...
Dec 13 15:18:30 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 16...
Dec 13 15:18:30 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 17...
Dec 13 15:18:31 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 18...
Dec 13 15:18:31 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 19...
Dec 13 15:18:32 localhost python: io/hpmud/jd.c 800: mdns lookup BRWC0CB388ED2D5.local retry 20...
Dec 13 15:18:32 localhost python: io/hpmud/jd.c 796: error timeout mdns lookup BRWC0CB388ED2D5.local
Dec 13 15:18:32 localhost python: io/hpmud/jd.c 880: invalid host BRWC0CB388ED2D5, check firewall UDP/5353 or try using IP
Dec 13 15:18:32 localhost python: hp-makeuri[27798]: error: Device not found
Dec 13 15:20:19 localhost drakconf.real[27518]: modified file /etc/mcc.conf
Dec 13 15:22:16 localhost drakfirewall[28194]: ### Program is starting ###
Dec 13 15:22:30 localhost drakfirewall[28221]: ### Program is starting ###
Dec 13 15:22:30 localhost drakfirewall[28221]: running: /bin/rpm -q --qf %{name}  apache apache-mod_perl boa lighttpd thttpd bind dnsmasq mydsn openssh-server ftp-server-krb5 wu-ftpd proftpd pure-ftpd dhcp-server udhcpd sendmail postfix qmail exim imap courier-imap-pop telnet-server-krb5 nfs-utils nfs-utils-clients samba-server bacula-fd bacula-sd bacula-dir-common rsyslog syslog-ng cups mysql postgresql8.2 postgresql8.3 avahi cups openslp bittorrent deluge ktorrent transmission vuze rtorrent ctorrent synce-hal
Dec 13 15:23:02 localhost drakfirewall[28221]: disabling shorewall
Dec 13 15:23:02 localhost drakfirewall[28221]: modified file /etc/shorewall/zones
Dec 13 15:23:02 localhost drakfirewall[28221]: modified file /etc/shorewall/interfaces
Dec 13 15:23:02 localhost drakfirewall[28221]: modified file /etc/shorewall/policy
Dec 13 15:23:02 localhost drakfirewall[28221]: modified file /etc/shorewall/rules
Dec 13 15:23:02 localhost drakfirewall[28221]: modified file /etc/shorewall/masq
Dec 13 15:23:02 localhost drakfirewall[28221]: modified file /etc/shorewall/shorewall.conf
Dec 13 15:23:02 localhost drakfirewall[28221]: running: chkconfig --del shorewall
Dec 13 15:23:02 localhost drakfirewall[28221]: running: /etc/rc.d/init.d/shorewall stop
Dec 13 15:23:02 localhost drakfirewall[28221]: running: /sbin/shorewall clear
Dec 13 15:23:03 localhost drakfirewall[28221]: running: /etc/rc.d/init.d/mandi status
Dec 13 15:23:03 localhost drakfirewall[28221]: running: /etc/rc.d/init.d/shorewall status
Dec 13 15:23:03 localhost klogd: ip_tables: (C) 2000-2006 Netfilter Core Team
Dec 13 15:23:03 localhost drakfirewall[28221]: launched command: killall -s SIGUSR1 net_applet
Dec 13 15:23:03 localhost drakfirewall[28221]: ### Program is exiting ###
 

It seems it's firewalled but I left the firewall settings on default. the printer works on the other laptops running iether winxp or 7.   

Offline paf077

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Re: Brother Laser wifi printer not working!
« Reply #6 on: December 14, 2011, 08:16:43 AM »
Quote
Also, are you letting the system auto-discover the printer?  Is there an advanced option where you can enter the IP address directly?

I had a similar issue with an HP Photosmart Premium 310A, and putting the IP address fixed it (haven't "lost" it since).[\quote]

Ican't seem to get the ip address, in samba shres it shows up as Brcd....I can't get any ip address form the other systems on the lan.


Paf

Offline pags

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Re: Brother Laser wifi printer not working!
« Reply #7 on: December 14, 2011, 08:20:04 AM »
Quote
Also, are you letting the system auto-discover the printer?  Is there an advanced option where you can enter the IP address directly?

I had a similar issue with an HP Photosmart Premium 310A, and putting the IP address fixed it (haven't "lost" it since).

Ican't seem to get the ip address, in samba shres it shows up as Brcd....I can't get any ip address form the other systems on the lan.


Paf

Is the printer wireless, stand-alone, or is it being shared (presumably over SMB) from a PC (Linux or Windows)?

Offline paf077

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Re: Brother Laser wifi printer not working!
« Reply #8 on: December 14, 2011, 09:06:06 AM »
Yes it 's discovered inj hardware and then the drivers are installed automaticly. only when I send a print command it indicates stopped-unable to find the printer, right after it was installed.
the printer is wifi and shows up in samba shares under workgroup.

Paf

Offline pags

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Re: Brother Laser wifi printer not working!
« Reply #9 on: December 14, 2011, 09:09:43 AM »
Yes it 's discovered inj hardware and then the drivers are installed automaticly. only when I send a print command it indicates stopped-unable to find the printer, right after it was installed.
the printer is wifi and shows up in samba shares under workgroup.

Paf

Your "yes" is unclear whether it refers to it:
1) Being a stand-alone printer (with it's own network connection), or
2) Being shared from a PC (either Linux OR Windows OR other)
...

Please clarify that, first, before anyone tries to take guesses as to what your next step should be.

Thanks.

Offline paf077

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Re: Brother Laser wifi printer not working!
« Reply #10 on: December 14, 2011, 09:14:38 AM »
It's working on wifi, so stand alone .

Paf

Offline pags

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Re: Brother Laser wifi printer not working!
« Reply #11 on: December 14, 2011, 09:29:23 AM »
Is the PC your setting the printer up on also wireless?  (Are they on the same subnet?)

If your seeing it show up in Samba shares, it must have that built-in, I presume.  Can you confirm this?  Usually, stand-alone network printers use the HP Direct or lpr ports...

If the PC and printer are on the same subnet, you can try scanning your network to find the printer (and thus, its IP address).

Offline paf077

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Re: Brother Laser wifi printer not working!
« Reply #12 on: December 14, 2011, 10:02:30 AM »
"Is the PC your setting the printer up on also wireless?  (Are they on the same subnet?)"

Yes. I can see the printer in Dolphin, but what is the command to get it's ip address?

Paf


Offline pags

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Re: Brother Laser wifi printer not working!
« Reply #13 on: December 14, 2011, 10:57:58 AM »
OK.

Feel like going the the command line?

Open Konsole (More Applications > Terminals).

First, we need to get your PC's IP address (because we believe the PC and the printer are on the same subnet):
Code: [Select]
ifconfig
This should get you something like the following:
Quote
[jpaglia@grendel ~]$ /sbin/ifconfig
eth0      Link encap:Ethernet  HWaddr 00:16:76:E1:34:C7 
          inet addr:192.168.0.12  Bcast:192.168.0.255  Mask:255.255.255.0
          inet6 addr: fe80::216:76ff:fee1:34c7/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST  MTU:1500  Metric:1
          RX packets:51253157 errors:0 dropped:0 overruns:0 frame:0
          TX packets:85298897 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:100
          RX bytes:1106701471 (1.0 GiB)  TX bytes:2645992721 (2.4 GiB)
          Memory:d0400000-d0420000

lo        Link encap:Local Loopback 
          inet addr:127.0.0.1  Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING  MTU:16436  Metric:1
          RX packets:2521119 errors:0 dropped:0 overruns:0 frame:0
          TX packets:2521119 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:4193606175 (3.9 GiB)  TX bytes:4193606175 (3.9 GiB)

[jpaglia@grendel ~]$

We're interested in the "inet addr" portion (bolded, above).

The assumption is that you're using a 255.255.255.0 subnet.  That means that only the last number changes for devices on the same network subnat (your wireless, in this case).  My example shows 192.168.0.12, so we want to focus on the 192.168.0 portion.

Now, we need to run nmap to scan the network (I don't recall if nmap was included in the CD/DVD, so you might need to install it via Synaptic).

The following command should now be used:
Code: [Select]
nmap 192.168.0.1-254 | grep open -4
Depending on your results from the first command, you might have to change the 192.168.0 portion to whatever is relevant to your network.

Your results will vary from mine, but here's an example:
Quote
[jpaglia@grendel ~]$ nmap 192.168.0.1-254 | grep open -4
Starting Nmap 5.00 ( http://nmap.org ) at 2011-12-14 12:45 EST
Interesting ports on 192.168.0.1:
Not shown: 998 closed ports
PORT     STATE SERVICE
80/tcp   open  http
5678/tcp open  unknown

Interesting ports on 192.168.0.10:
Not shown: 983 closed ports
PORT     STATE SERVICE
22/tcp   open  ssh
80/tcp   open  http
139/tcp  open  netbios-ssn
445/tcp  open  microsoft-ds
631/tcp  open  ipp

6839/tcp open  unknown
7435/tcp open  unknown
8080/tcp open  http-proxy
8089/tcp open  unknown
9100/tcp open  jetdirect
9101/tcp open  jetdirect
9102/tcp open  jetdirect

9110/tcp open  unknown
9111/tcp open  DragonIDSConsole
9220/tcp open  unknown
9290/tcp open  unknown
9500/tcp open  unknown

Interesting ports on 192.168.0.12:
Not shown: 994 closed ports
PORT    STATE SERVICE
22/tcp  open  ssh
111/tcp open  rpcbind
139/tcp open  netbios-ssn
445/tcp open  microsoft-ds
631/tcp open  ipp

902/tcp open  iss-realsecure

Interesting ports on medea (192.168.0.100):
Not shown: 999 closed ports
PORT   STATE SERVICE
22/tcp open  ssh

Nmap done: 254 IP addresses (4 hosts up) scanned in 18.35 seconds
[jpaglia@grendel ~]$

I highlighted some of the values you should be looking for...

192.168.0.10 is my printer, and there it is!

Depending on the number of devices on your network, the results may be longer or shorter, but it should get you started.

Offline Georgetoon

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Re: Brother Laser wifi printer not working!
« Reply #14 on: December 14, 2011, 11:07:32 AM »
We have a Brother MFC-7840W Wi-Fi Laser Printer here in the office.  I bring my PCLinuxOS notebook in each day to do all online work.

I installed task-printing-misc.
Quote
Meta package for printer drivers for miscelaneous printers
This meta package will install every printer driver available for printers from
miscelaneous manufacturers.

This package should cover printers from:
Alps, Anitech, Apollo, Apple, Avery, Brother, Citizen, Citoh, Compaq, Dec,
Dell, Dymo, Fujitsu, IBM, Imagen, Infotec, Kodak, Kyocera, Minolta, Mitsubishi,
Nec, Oce, Olivetti, Panasonic, Pcpi, Pentax, QMS, Ricoh, Samsung, Star,
Tektronix and Xerox.

I'm able to print directly to the Brother printer with no problems. In fact, just got done printing up all my Christmas labels using Libre Office.
Toonfully,

Mark
-----------
Lenovo 14" ThinkPad Edge (0578F5U) with Core i3 Processor(i3-370M) 2.40 GHz 4GB RAM
Acer Aspire 9300 Laptop
Desktop Icy Dock system with AMD PHENOM X4 QUADCORE 9650 2.3GHZ 4MB L1 , ‎NVidia GEFORCE 9400GT 1GB 2X DVI PCIE graphics card, 22" Chimei monitor.