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Author Topic: Troubleshoot install PCLinuxOS 2010  (Read 1119 times)
ccman68
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« on: November 26, 2010, 11:27:37 PM »

I am very green to linux and really like the live cd. However, I am at my wits end trying to install to the hard drive. Followed the install instructions as instructed. The problem is on the reboot, I do not get the login screen, just a black screen with something about linux - bzimg and its frozen. What am I doing wrong?
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Old-Polack
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« Reply #1 on: November 27, 2010, 12:15:52 AM »

I am very green to linux and really like the live cd. However, I am at my wits end trying to install to the hard drive. Followed the install instructions as instructed. The problem is on the reboot, I do not get the login screen, just a black screen with something about linux - bzimg and its frozen. What am I doing wrong?

Beats me, and probably everyone else. If you want help, you really need to give real, detailed information. We need to know exactly what you did, in the proper order you did it, what results you expected, and what results you actually got, in detail, including the exact wording of any error messages you received.

Of all the people on the forum, only you can see your monitor screen, so only you can report what it is you see. Without accurate information, from you, we are helpless to do anything besides guess at what might be the cause of your problem. With what little real information you've so far provided, I wouldn't even hazard that.

Take some deep breaths, and collect yourself, then try the installation again. This time pay close attention to each step. If need be, take notes about anything you feel uncertain about, and write down any error messages you receive. If the installation is not a success this time, at least we'll have a starting point for finding a solution, once you post your results.
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Old-Polack

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Rudge
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« Reply #2 on: November 27, 2010, 12:30:26 AM »

I timidly add to old-polack's advice that you confirm the "checksum" of your downloaded .ISO.

If you don't know how to do that, then say so and someone will help with this simple step.

Welcome to the best help desk on the planet!  Grin Grin
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uncleV
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« Reply #3 on: November 27, 2010, 01:37:25 AM »

I timidly add to old-polack's advice that you confirm the "checksum" of your downloaded .ISO.
Let me add to Rudge's advice: When you boot with the LiveCD you have an option "Check Media". Try it please.
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Dragynn
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« Reply #4 on: November 27, 2010, 01:04:33 PM »

Fourthing the above advice. It's amazing how many times a small glitch in either a download or the burning procedure can bork an otherwise smooth iso. Also another small little reminder just to eliminate it as a source of trouble, but be sure you have burned the iso at the slowest possible speed, my burner defaults to the max speed of 48x or so, and I have to manually select a slower speed before I burn iso's.

Hope you get it working, it's a blast when it's installed!
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ccman68
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« Reply #5 on: November 27, 2010, 02:43:52 PM »

Please forgive my Ignorance, Old-Polack. First I would like to say that I am an advanced user of MS Office programs and often times green horn users question me about how to remedy an unexpected result occurring. I do not make them regret asking me the question with sarcastic remarks, because the majority of the time, it is something I have experienced and is a simple fix. I cannot believe as a new user of Linux and this being my first post requesting information, that I would be made to feel offended and regret asking the question in the first place.

UncleV: I did use the Media Check and it checked out OK. Thank You.

When I said I followed the instructions as instructed, I meant. I followed the installation instructions provided on the live CD. I have a Dell Optiplex 320 w/ Intel Celeron 3.06 GHz processor, 1 GB DDR SDRam, and an 80GB Western Digital Hard-Drive.

As per the installation instructions, I set up 3 partitions.

1. Linux Swap : 4.0 GB
2. Mount Type: /Home: 20GB, Filesystem Type Journalised ext4
3. Mount Type: /: as the remainder of the of the drives capacity, Filesystem Type Journalised ext4

After the installation has completed and I am asked to Restart the system, I get a black screen with the following information:

Kernel (hd0,5)/boot/vmlinuz BOOT_IMAGE=linux root=UUID=ee741e5b-40c-474f-90b7-bd6b4de3da61 resume=UUID=f4be3a55-f700-46e7-bc8b-2df1f3197e1c splash=silent vga=788
[Linux=bzImage, setup=0x3a00, size=0x1f30a0].

I hope this is enough information.
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Dragynn
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« Reply #6 on: November 27, 2010, 03:28:55 PM »

One time, I had a customer call me up on the phone for a stereo install for his truck. The first thing I asked was "What kind of truck"? Because with almost 100 years of trucks in hundreds of different configurations, I needed the make, model, and year the truck was made, to know if I had the proper parts in stock to do his installation.

He responded: "it's a dually".

When I tried to explain that I needed specific info, he became very incensed for some reason, in the end not only did he not give me the info I needed to be able to help him, he in fact cussed me out and allowed as how he figured I wasn't "qualified" to work on his truck if I needed to be asking him a "buncha dumb questions".
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Old-Polack
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« Reply #7 on: November 27, 2010, 04:15:03 PM »

Please forgive my Ignorance, Old-Polack. First I would like to say that I am an advanced user of MS Office programs and often times green horn users question me about how to remedy an unexpected result occurring. I do not make them regret asking me the question with sarcastic remarks, because the majority of the time, it is something I have experienced and is a simple fix. I cannot believe as a new user of Linux and this being my first post requesting information, that I would be made to feel offended and regret asking the question in the first place.

UncleV: I did use the Media Check and it checked out OK. Thank You.

When I said I followed the instructions as instructed, I meant. I followed the installation instructions provided on the live CD. I have a Dell Optiplex 320 w/ Intel Celeron 3.06 GHz processor, 1 GB DDR SDRam, and an 80GB Western Digital Hard-Drive.

As per the installation instructions, I set up 3 partitions.

1. Linux Swap : 4.0 GB
2. Mount Type: /Home: 20GB, Filesystem Type Journalised ext4
3. Mount Type: /: as the remainder of the of the drives capacity, Filesystem Type Journalised ext4

After the installation has completed and I am asked to Restart the system, I get a black screen with the following information:

Kernel (hd0,5)/boot/vmlinuz BOOT_IMAGE=linux root=UUID=ee741e5b-40c-474f-90b7-bd6b4de3da61 resume=UUID=f4be3a55-f700-46e7-bc8b-2df1f3197e1c splash=silent vga=788
[Linux=bzImage, setup=0x3a00, size=0x1f30a0].

I hope this is enough information.

Starting with your partitioning, it's rather backwards. With 80 GB total capacity, and set up as described, you have something like 50+ GB as your / partition and only 20 GB for your total data storage, divided amongst however many users you have. Even if you are the only user, this is backwards. Your / partition would be more than happy on the 20 GB partition, and the total system far more usable with the larger partition being used as the /home partition.

Your error message indicates a problem with your kernel image being corrupt. In other words, a bad installation. If your disk is correct, as you have indicated, something else is wrong with your hardware, possibly memory related. All the files of the system need to be copied to the hard drive, bit perfect. Obviously this is not the case. You will need to reinstall the system, one way or another.

I would suggest, before you do that, you double check all your internal connections; power cables, data cables, memory cards, and any add in cards you might have. Any item that has a connection that relies on proper seating needs to be disconnected and reconnected, not just wiggled. Data cable connections need to be checked at both ends; at the MB and the device it attaches to. If the cables are old or show signs of any deterioration they should be replaced. RAM cards need to be removed, the connections cleaned with alcohol and a soft cloth, quality paper towels, or cotton swabs, then reseated and locked. The same applies to the add in cards, video, sound, etc. The main power supply connection to the motherboard is no exception, nor are the individual power connections to the separate devices. Disconnect and reconnect. I personally would do this three or four times, for the scratch in effect of removing any dirt or tarnish, for a best possible connection.

When doing the installation, use the 20 GB partition as / and the larger partition as /home. If you are absolutely sure the liveCD disk you burned is without flaws, proceed with the installation. If there is any doubt about the disk, do an md5sum check of the d/l image. If it checks out, burn it to disk at the slowest speed possible. The images are highly compressed, and the slowest speed possible has the best chance of a proper burn. I personally burn all my disks at 4x. When the disk has been burned, run the media check from the boot menu, before booting to the live OS.

On a personal note, if receiving correct information, in response to a vague question, causes you offense, that is your problem. None was ever intended, so it's an error in your perception. All of us here donate our time to help new Linux users because we were all, at one time, where you are now. The longer we've been using Linux, the harder it was for us to get our first installation working properly. A lot of us had no direct help at all, so it was tough, to say the least. We offer our help so others don't have to go through what we went through. It is our desire that every new user enjoys their new system as much as we do, and we're here to iron out any rough spots they encounter. You are surrounded by friends that only wish the best for you, and ask nothing in return except you leave any attitude at the door. Here we're all friends, and friends help friends. Stay cool, my friend, and we'll have you up and running as soon as possible.  Wink
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Old-Polack

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uncleV
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« Reply #8 on: November 28, 2010, 03:33:39 AM »

I cannot believe as a new user of Linux and this being my first post requesting information, that I would be made to feel offended and regret asking the question in the first place.
Hi ccman68!

As far as I know old-polack here in the forum, he is not sarcastic at all (except in the Sandbox). He is very help willing to everybody. If you'd stay here some more time you would agree.

Old-polack is very-very detailed when helping so it seems to me you considered his "overdetailisation" as a sarcasm.

Now please reread your first post. It sounds like this: "People, something's wrong with my installation! Whats wrong? Huh "
Wink

Welcome to the forum! Smiley
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uncleV
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« Reply #9 on: November 28, 2010, 03:56:55 AM »

If there is any doubt about the disk, do an md5sum check of the d/l image. If it checks out, burn it to disk at the slowest speed possible.
This could be done under Windows too. I suppose the command there is the same - md5sum.
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Old-Polack
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« Reply #10 on: November 28, 2010, 08:16:33 AM »

If there is any doubt about the disk, do an md5sum check of the d/l image. If it checks out, burn it to disk at the slowest speed possible.

This could be done under Windows too. I suppose the command there is the same - md5sum.


There are a number of free applications that can be found on the web for doing md5sum checks from Windows. Here's a good starting point, to find the ones best suited to the particular version of Windows one is using.

http://www.google.com/search?q=Windows+md5sum&ie=UTF-8&oe=UTF-8
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Old-Polack

Of what use be there for joy, if not for the sharing thereof?



Lest we forget...
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